Frequently Asked Questions (FAQs)

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  • How to book an appointment?

    To book your online consultation, kindly click on Consult A Doctor from homepage and answer a few questions prior consultation which will take less than 5 minutes. Our medical associate will get back to you within 24 hours to schedule and confirm appointment with the doctor.

  • Will there be a free follow-up?

    After your consultation is done, you can consult the same doctor for a free follow-up which will be valid for two months.

  • What if I need to re-schedule an appointment?

    The appointment can be rescheduled before 30 minutes of your scheduled time. To reschedule, please connect with your personal medical associate assigned to you.

  • How is my personal information and medical history stored, is it safe?

    We take your privacy and the security of your information very seriously. We’ve designed our ForMen platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information. ForMen is a very discrete, confidential and non-judgmental platform.

  • How do I book a follow-up session with the same doctor?

    To book a follow-up session with the same doctor, kindly connect with the personal medical associate assigned to you.

  • I missed the consultation call from the doctor, what do I do now?

    If you’ve missed a call from the doctor, you can either go to the chat window and request a call back or wait for our medical associate to get back to you within 24 hours. If you need any further assistance, feel free to reach our Customer Care team.

  • What happens if my call gets disconnected during Consultation?

    If your call gets disconnected during the online consultation, you will receive another call within 15-30 minutes. If in case the consultation is incomplete, kindly reach out to our Customer Care or Live Chat to get it re-scheduled.